Last Updated: August 23, 2026

At RUMMY, we want every customer to be satisfied with their purchase. At the same time, we take returns and refunds seriously in order to protect our customers, employees, and business from fraudulent or abusive return activity.

This Refund & Return Policy explains the conditions and procedures that apply to returns and refunds.

By placing an order with RUMMY, you agree to comply with this Policy, our Terms of Service, and our Delivery & Payment Policy.

Nothing in this Policy is intended to exclude or restrict any mandatory consumer rights that cannot legally be excluded or restricted under applicable law.

1. General Return Conditions

Before requesting a return, please make sure that the product meets all applicable return requirements.

Unless otherwise required by applicable law, returned items must be:

1. Unworn.

2. Unwashed.

3. Unused.

4. Undamaged.

5. Free from stains, odors, perfume, makeup, pet hair, or other signs of use.

6. In their original condition.

7. With all original tags attached.

8. With all original packaging and accessories.

9. Complete and identical to the item originally shipped by RUMMY.

Removing tags, washing, altering, repairing, modifying, or otherwise using a product may make the item ineligible for return where permitted by law.

We reserve the right to inspect every returned item before approving a refund.

2. Important: Collect Your Order Before Requesting a Return

If you wish to return an order, you must first collect the package from the shipping carrier or post office.

Refusing a package at the point of delivery is not considered a return request.

This requirement allows RUMMY to verify the identity of the recipient, the condition of the product, and the contents of the original shipment.

If a package is refused or not collected and is returned to RUMMY, it may be treated as an unclaimed or refused shipment rather than a standard return.

Any applicable shipping, return shipping, customs, carrier, or other costs may be deducted from the refund where permitted by applicable law.

3. Returns for Customers in Ukraine

Customers located in Ukraine may request a return within 14 days from the date of receiving the order, subject to applicable Ukrainian consumer protection legislation and the conditions of this Policy.

The statutory rights of consumers under Ukrainian law take precedence where they provide greater protection than this Policy.

Return eligibility

To qualify for a return, the product must generally be:

• Unused and unworn.

• Unwashed.

• In its original condition.

• Free from any signs of use.

• Free from stains, odors, perfume, makeup, or other contamination.

• Returned with all original tags attached.

• Returned with the original packaging and included accessories.

The returned product must correspond to the product originally shipped by RUMMY.

4. Non-Returnable Items

For hygiene and safety reasons, the following products are not eligible for return or exchange where permitted by applicable law:

1. Socks.

2. Underwear.

3. Other products that cannot legally be returned for hygiene reasons after opening or use.

4. Products that have been altered, washed, damaged, or used.

If applicable law provides a mandatory right of return for a particular product, that legal right will apply.

5. Sale and Discounted Items

Unless otherwise required by applicable law, products purchased during a sale, promotion, clearance, or special discount campaign may be subject to separate return conditions stated at the time of purchase.

Any non-returnable status will be clearly indicated where required by law.

Discounts, promotional offers, and other special conditions may affect the amount refunded.

6. How to Request a Return

To request a return, contact RUMMY within the applicable return period.

Please provide:

1. Order number.

2. Full name used for the order.

3. Email address or phone number associated with the order.

4. Product name.

5. Reason for the return.

6. Photographs of the product where relevant.

7. Any additional information reasonably requested by our support team.

For damaged, defective, incorrect, or incomplete orders, photographs or video evidence may be requested to help us investigate the issue.

Do not send an item back before receiving return instructions from RUMMY.

Unauthorized returns may be refused or returned to the sender at the customer's expense where permitted by law.

7. Return Inspection

Every returned item may be inspected by RUMMY before a refund is approved.

During inspection, we may verify:

• Product identity.

• Size and model.

• Tags and labels.

• Packaging.

• Product condition.

• Signs of wear or use.

• Washing or alteration.

• Stains, odors, or other contamination.

• Damage caused after delivery.

• Completeness of the returned order.

• Whether the returned product matches the product originally shipped.

We may also compare the returned product with order records, product photographs, warehouse records, and other available information.

A refund is not automatically approved merely because an item has been shipped back to us.

8. Damaged, Used, Altered, or Incomplete Returns

A return may be rejected where permitted by applicable law if the returned product:

1. Has been worn or used.

2. Has been washed.

3. Has been altered, repaired, customized, or modified.

4. Has missing or removed tags.

5. Has missing packaging or accessories.

6. Contains stains, odors, perfume, makeup, animal hair, or other signs of use.

7. Has damage caused by the customer.

8. Is materially different from the condition in which it was shipped.

9. Is not the same product originally purchased from RUMMY.

Where applicable law allows a reduction in the refund because the value of the product has been diminished through handling beyond what is necessary to inspect its nature, characteristics, and functioning, RUMMY reserves the right to apply such reduction.

9. Wrong Item or Incorrect Order

If you receive an item that is different from what you ordered, please contact us as soon as possible.

Do not wear, wash, alter, or otherwise use the item.

We may request photographs of:

• The received product.

• Product tags.

• Packaging.

• Shipping label.

• Order information.

We will investigate the issue and provide instructions for the next steps.

10. Defective or Damaged Products

If you believe that a product arrived damaged or has a manufacturing defect, contact us as soon as possible after receiving the order.

Please provide photographs and/or video showing the issue.

Normal characteristics of a particular fabric, print, finish, washing effect, distressing, color variation, or other intentionally designed feature do not necessarily constitute a manufacturing defect.

Damage resulting from improper washing, drying, ironing, storage, use, modification, or failure to follow care instructions may not qualify for a refund.

Where a product is confirmed to have a defect covered by applicable law, RUMMY will provide the remedy required by law.

11. Evidence and Verification

To protect against fraudulent returns and refund abuse, RUMMY may request reasonable evidence regarding the condition of an item.

Depending on the circumstances, this may include:

• Photographs.

• Video recordings.

• Packaging photographs.

• Shipping information.

• Order details.

• Additional information concerning the condition of the product.

For high-value, suspicious, repeated, disputed, or potentially fraudulent returns, we may conduct additional verification before processing a refund.

This may include reviewing warehouse records, shipping information, product identification, packaging information, and other relevant evidence.

We reserve the right to delay the processing of a refund while a legitimate fraud or return investigation is ongoing, to the extent permitted by applicable law.

12. Fraudulent or Abusive Return Activity

RUMMY takes fraudulent and abusive return activity seriously.

Examples may include:

• Returning a different product than the one purchased.

• Returning counterfeit or altered products.

• Returning a product after wearing or washing it.

• Removing or replacing tags.

• Returning damaged products while claiming they arrived damaged.

• Making false statements regarding the condition of a product.

• Repeatedly abusing the return or refund process.

• Attempting to obtain multiple refunds for the same order.

• Providing false order or personal information.

• Coordinating fraudulent chargebacks.

• Any other activity intended to obtain an unauthorized refund.

Where permitted by applicable law, RUMMY may refuse fraudulent or abusive return requests, cancel pending orders, restrict future purchases, and take appropriate legal or other action.

13. Customer Conduct and Refund Investigations

RUMMY expects all communication with our employees and representatives to remain respectful and professional.

Aggressive, threatening, abusive, discriminatory, or harassing behavior does not automatically remove any mandatory consumer rights.

However, such behavior may result in communication being limited to written channels and may require additional verification of a return or refund request.

Where there are reasonable indications of fraud, abuse, threats, manipulation of the refund process, or other unlawful activity, RUMMY may conduct an additional investigation before processing a refund, to the extent permitted by applicable law.

If an order is canceled due to prohibited or fraudulent activity and payment has already been received, any refund will be handled in accordance with applicable law and this Policy.

14. Refunds for Customers in Ukraine

Once an eligible returned item has been delivered to our warehouse and successfully inspected, the refund will be processed in accordance with applicable Ukrainian law.

Unless otherwise required by law:

• Refunds are issued to the original payment method.

• Processing may take up to 5 business days after the return has been approved.

• The time required for the funds to appear in the customer's account may depend on the bank or payment provider.

Return shipping costs are generally the responsibility of the customer unless the return is due to an error by RUMMY, a confirmed defect, or another situation where applicable law requires otherwise.

Original shipping costs are generally non-refundable unless otherwise required by applicable law.

Payment processing or banking fees may be non-refundable where permitted by law.

15. International Returns

Due to international shipping costs, customs procedures, and logistical limitations, international returns are subject to additional requirements.

Return period

International return requests must generally be submitted within 7 days from the date of delivery, unless applicable law requires a longer period or provides additional rights.

Return eligibility

International returns must be:

1. Unworn.

2. Unwashed.

3. Unused.

4. Undamaged.

5. In original condition.

6. Free from stains, odors, perfume, makeup, or other signs of use.

7. Returned with all original tags attached.

8. Returned with original packaging and accessories.

16. International Return Shipping and Customs

Unless otherwise required by applicable law, international customers are responsible for:

1. Return shipping costs.

2. Customs duties.

3. Import taxes.

4. Carrier fees.

5. Any additional costs associated with returning the package.

The customer is responsible for selecting an appropriate shipping method and correctly preparing the return shipment.

We strongly recommend using a tracked and insured shipping service.

RUMMY is not responsible for international return shipments that are lost, damaged, delayed, misdirected, or refused by customs when the issue is caused by the carrier, customs authorities, or incorrect information provided by the customer.

The customer should retain proof of shipment and tracking information until the refund has been completed.

17. International Refunds

Once an eligible international return has been received and successfully inspected:

• The refund will be issued to the original payment method.

• Refund processing generally takes 5–10 business days after approval.

• The actual time for the funds to appear in the customer's account depends on the bank or payment provider.

Unless otherwise required by applicable law:

• Original shipping costs are non-refundable.

• Return shipping costs are the customer's responsibility.

• Customs duties and import taxes are non-refundable.

• Payment processing or banking fees may be deducted where permitted by law.

18. Returned or Unclaimed Packages

If an order is refused, abandoned, not collected, or returned to RUMMY because of circumstances attributable to the customer, it may not be treated as a standard return.

Where permitted by applicable law, the following costs may be deducted from any applicable refund:

• Original shipping costs.

• Return shipping costs.

• Customs duties and taxes.

• Carrier handling fees.

• Storage fees.

• Other documented costs incurred by RUMMY.

If the package is lost before being returned to RUMMY, we may require the customer to contact the shipping carrier and provide relevant tracking information before determining the appropriate resolution.

19. Refund Processing and Original Payment Method

All refunds are issued to the original payment method used to place the order, unless otherwise required by applicable law.

RUMMY will not normally issue refunds to a different card, bank account, digital wallet, or third party.

We may request verification of the original purchaser's identity or payment information where reasonably necessary to prevent fraud.

20. Chargebacks and Payment Disputes

If you have an issue with an order, please contact RUMMY before initiating a chargeback or payment dispute.

We will make reasonable efforts to investigate and resolve legitimate issues.

A chargeback does not automatically replace or override the return process.

Where permitted by law, fraudulent, abusive, or duplicate chargebacks may result in:

• Suspension of customer accounts.

• Cancellation of pending orders.

• Restriction of future purchases.

• Submission of relevant order, shipping, and communication records to the payment provider or financial institution.

• Other lawful action necessary to protect RUMMY from fraud.

Nothing in this section limits any rights available to customers under applicable law.

21. Multiple or Repeated Returns

RUMMY reserves the right to review patterns of repeated or unusually frequent returns for fraud prevention and abuse detection.

Where permitted by applicable law, customers whose activity demonstrates a pattern of fraudulent, abusive, or manipulative return behavior may be subject to additional verification or restrictions on future purchases.

Legitimate statutory consumer rights will not be denied solely because a customer has previously made valid returns.

22. Final Sale and Special Products

Certain products or collections may be designated as final sale or subject to special return conditions.

Any applicable restrictions will be communicated on the product page or at checkout.

Such restrictions do not override mandatory consumer rights under applicable law.

23. No Automatic Refund Upon Shipment of a Return

Sending a product back to RUMMY does not automatically mean that a refund has been approved.

A refund is processed only after:

1. The returned package has been received.

2. The product has been identified and inspected.

3. The return has been determined to meet the applicable return requirements.

4. Any necessary verification has been completed.

If the returned item does not meet the applicable requirements, we may refuse the return or apply any legally permitted reduction to the refund.

24. Customer Responsibility

Customers are responsible for:

• Providing accurate order and contact information.

• Following the return instructions provided by RUMMY.

• Packaging returned items securely.

• Using an appropriate shipping method.

• Retaining proof of shipment.

• Ensuring that the correct item is returned.

• Returning the product in the required condition.

RUMMY is not responsible for damage caused by inadequate packaging during a customer-arranged return shipment.

25. Contact

For return and refund requests, please contact us through the appropriate channel.

Customers in Ukraine

Email: rummyua@gmail.com

Telegram: @rummycore

Support hours: Monday–Friday

International Customers

Email: rummywhy@gmail.com

Telegram: @rummycore

Please include your order number in your message whenever possible.

Important

This Policy should be read together with our:

• Terms of Service

• Delivery & Payment Policy

• Privacy Policy

Where a provision of this Policy conflicts with mandatory consumer protection legislation applicable to your purchase, the mandatory legal requirements will prevail.

RUMMY